Orders are generally shipped within 24 hours and spring bars and a spring bar tool for changing straps. For years I offered free shipping for customers in the US, unfortunately the USPS has been increasing rates dramatically since 2007. I now charge only a modest flat rate amount for a US 1st class package and it is less then actual postage for orders weighing 3oz or more. Return Policy – Returns allowed as long as the following conditions are met (non warranty returns): 1. straps can not be worn or tried on (it puts a bend in the strap and can’t be sold as new) 2. tags still attached and packaging intact 3. The condition must be exactly (100%) as sold. 4. Contact me for a return authorization number Please take all measurements before attempting to mount the strap. Shipping Charges (updated April 18, 2011): Inside the U.S. - 1st Class with delivery confirmation……..……$1.95 ...with insurance $3.60 Need Signature Confirmation ………………+ $2.00 Priority Small Package (smaller mailboxes)…..$5.95 Express Mail Flat Rate………………………..$18.50 (includes $100 in insurance) Outside the U.S Airmail, no insurance or tracking……………...$3.50 See Comments Below*** Airmail + Registered with $43.73 insurance…...$14.55 (add’l insurance $1.00 per $100) Priority 4-6 days, no insurance or tracking…….$15.25 See Comments Below*** Global Express w $100 ins. & tracking………..$29.95 Important notes/terms of sale The postal system around the world generally does an outstanding job; my experience has been a worldwide delivery rate over 99%. I provide (reasonable) evidence of shipment. ***If you are concerned about in transit loss, please select a secured or insured method as the terms are FOB shipping point, seller is not responsible. Items insured must have a visible declared value equal to the amount of insurance coverage. PLEASE NOTE THE SHIPPING TERMS ARE "FOB SHIPPING POINT" AND I CAN NOT TAKE RESPONSILITY FOR IN TRANSIT LOSSES. USUALLY 99.9% OF SHIPMENTS MAKE IT TO THEIR DESTINATION. IF YOU ARE CONCERNED ABOUT AN IN TRANSIT LOSS OR NEED TRACKING OR DELIVERY INFORMATION, PLS SELECT A METHOD YOU FEEL COMFORTABLE WITH. If you intend to use Paypal, it is just as easy to Paypal me at fredawatchstraps@comcast.net and put the strap type, size & color in the subject line. Thank you very much for considering Freda Watch Straps. For address, please email me at fredawatchstraps@comcast.net. Phone: 508-381-3528, but it's best to email. Mail: Freda Watch Straps, P O Box 1, Mendon, MA 01756-0001 fredawatchstraps@comcast.net Return Policy Returns accepted within the following guidelines: * Must be in the exact (100%) condition as when sold. * Can not be worn. * Can not be tried on (to check size) it puts a bend in the strap. * Tags must not be detached, all original packaging in same condition. It is recommended you take all measurements before trying the strap on. thanks for understanding